You'll be in safe hands
Looking after customers is our No.1 priority. We’re helpful, completely transparent, and as voluntary members of the following governing bodies we follow the strictest codes of conduct for our industry.
The Property Ombudsman
The TPO specialises in resolving disputes between agents and clients. It’s a free, impartial, and not-for-profit body that can award you compensation for losses, aggravation or stress caused by an agent. The Property Ombudsman is a government-approved scheme so clients are always treated fairly.
Customer Codes Approval Scheme (CCAS)
The TPO specialises in resolving disputes between agents and clients. It’s a free, impartial, and not-for-profit body that can award you compensation for losses, aggravation or stress caused by an agent. The Property Ombudsman is a government-approved scheme so clients are always treated fairly.
The Institute seeks to improve service standards and protect consumers. As CCAS approved business we have proven our commitment to honest business practices and top service.
Client Money Protect
Client Money Protect is the UK’s largest independent government authorised client money protection scheme, protecting the money residential property agents hold, on behalf of their clients.
Tenancy Deposit Protection Scheme
The mydeposits scheme helps to raise renting standards, reduce unfairly withheld deposits, and improve relationships between tenants and their landlords. It’s a quick and easy deposit protection that meets the UK Housing Act of 2004. The government keeps a watchful eye over the mydeposit scheme so you know your money’s safe.
Zero Deposit™
An alternative to the traditional security deposit – tenants pay one week’s rent rather than the traditional month - Zero Deposit is the only deposit replacement scheme that’s both FCA regulated and works with 79% of the top UK agents.
We’re delighted to be affiliated with this initiative that makes renting more affordable for many tenants.
